Privacy Policy

Last updated: 2024

Jotisu ("we", "us", "our") is committed to protecting the privacy of visitors to our website and customers who use our solar panel installation and maintenance services. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Jotisu is the data controller responsible for your personal data collected through this website. Our registered contact details are:

• Jotisu
• 142 Lark Lane, Liverpool, L32 1GB, United Kingdom
• Email: [email protected]
• Phone: +44 151 894 6914

2. What Personal Data We Collect and Why

The contact and enquiry form on this website is the only means by which we collect personal data directly from visitors. When you submit this form, we collect the following information:

• Name — so we can address you correctly and identify your enquiry.
• Email address — so we can respond to your enquiry and provide quotes or information about our solar panel installation and maintenance services.
• Phone number — so we can contact you directly to discuss your requirements or arrange a site visit.
• Property address or details you provide — so we can assess the suitability of your property for solar panel installation or maintenance work.
• Any message content you submit — so we understand and can respond to the specific nature of your enquiry.

We do not collect any personal data through this website other than what you voluntarily submit via this form.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — by submitting the form, you consent to us processing your data for the purpose of responding to your enquiry.
• Legitimate interests — we have a legitimate interest in responding to enquiries, providing quotations, and maintaining a record of communications with prospective and existing customers, provided this does not override your rights and freedoms.
• Contractual necessity — where your enquiry leads to a contract for installation or maintenance services, we process your data as necessary to perform that contract.

4. How Long We Store Your Data

We retain personal data submitted through the enquiry form only for as long as necessary to respond to your enquiry, provide our services, and comply with any applicable legal, accounting or tax obligations. Where an enquiry does not proceed to a contract, we typically retain the data for no longer than 24 months before secure deletion. Data relating to completed installation or maintenance contracts is retained for the period required by UK tax and consumer protection law.

5. Who We Share Your Data With

We do not sell your personal data. We may share personal data with:

• Trusted subcontractors or engineers who carry out installation or maintenance work on our behalf, where necessary to fulfil your enquiry or contract.
• IT service providers who host our website and email systems, acting under our instructions.
• Regulatory or legal authorities, where required by law.

We do not transfer personal data outside the United Kingdom without appropriate safeguards in place.

6. Cookies

This website sets only one cookie:

We do not use analytics cookies, tracking scripts, or any third-party session or advertising cookies as standard. Advertising measurement tools are only activated after you provide explicit consent, and only operate on the confirmation page following a form submission, solely to measure the effectiveness of advertising that led to that confirmation.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to be informed about how your data is used.
• The right of access to the personal data we hold about you.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure of your personal data, in certain circumstances.
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to processing based on legitimate interests.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected] or by phone at +44 151 894 6914. We will respond to your request within one month, as required by law.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Jotisu, 142 Lark Lane, Liverpool, L32 1GB, United Kingdom
• Email: [email protected]
• Phone: +44 151 894 6914